If you visit or shop at Lovvare.com you accept these terms and conditions. Please read them carefully.
At Lovvare, we want our customers to buy in confidence and be 100% satisfied with their Lovvare Store products; therefore, we offer a 60-Day Money-Back Guarantee. We believe you should be completely satisfied with your products and your experience with our company.
We understand that sometimes a purchase isn’t what you wanted, or even expected, sometimes things just don’t work out, and we get that. If you are unsatisfied with a purchase, your first response might be to immediately file a dispute through your financial institution. However, depending on your bank, placing a dispute first can result in a bank hold of your funds for up to 30 days while the bank takes the required steps to investigate the validity of the claim with the merchant. This can be incredibly frustrating for you, the customer, and generally not the fastest resolution to recoup credited funds into your bank account.
If for any reason you are ever unsatisfied, reach out to our customer support team by emailing support@Lovvare.com or calling +1.800.710.9973. Please include your order number and the items that you wish to return for a refund to expedite the process.
Lovvare Supplements - Our Lovvare Supplements are backed up by a 60-Day Money-Back Guarantee return policy from the date of delivery for all sealed and unused items that are returned to our facility and pass inspection.
We will refund your first order of any product as long as you reach out within 60 days of your purchase, and all bottles except your first are unopened.
In most cases, we will ask you to return your unused products, and your refund will be processed when your return is received at our facility. Shipping charges are not eligible for a refund. International shipments are not eligible for our 60-Day Money-Back Guarantee.
Please Note Exceptions to Eligible Refunds:
- Special Offers will be refunded, but only for the price paid.
- Original shipping costs are NON-refundable.
- All Eligible Returned Items require a Return Authorization. We are not responsible for items shipped to us without a Return Authorization. Items without a Return Authorization will not be refunded and may be lost. This includes items that are refused delivery as these items cannot be guaranteed tracking by the carrier back to our facility. Our customer support team will provide you with the Return Authorization upon request.
- Long or delayed shipping does not make items eligible for the 60-Day Money-Back Guarantee.
- Returns requested as a result of processing times will be considered if an item’s processing time exceeded 30 days, as set forth by the FTC (Federal Trade Commission) guidelines, and you were not notified.
For more information visit: FTC Guidelines (https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules)
We reserve the right to approve or deny refund orders for any product, or if any return is deemed excessive.
Shipping Terms & Conditions
The shipping transport of your items is provided by third-party carrier companies that serve your delivery location. These may be DHL, UPS, FedEx, USPS, or other carriers, and may be a combination of one or more carriers.
Once your item leaves our warehouse and is in the carrier’s possession, the carrier takes responsibility for the item’s delivery. Once the item is delivered, the liability of the item typically falls under the responsibility of the customer. However, please consult with the specific carrier for their terms and conditions for delivery liability. We understand that problems may arise when shipping an item, and we want to help guide you to the appropriate resource for the most positive resolution for our valued customers.
Should you experience an item lost or damaged in transit, please reach out to our customer support team by emailing support@Lovvare.com, or calling +1.800.710.9973. Please include your order number and the items that you wish to return for a refund to expedite the process.
Supplying the correct shipping information when placing your order is your responsibility, but we understand that mistakes happen. If you made a mistake and provided inaccurate information when you placed your order online, you can contact us immediately to try and update to the correct information but we are not responsible for errors once the item has already been queued for shipment. Rerouting shipments after your order has left our facility is at the discretion of the carrier. Please be advised that many carriers can accommodate shipping address changes once your package is in their possession, but often require additional shipping charges. These conditions are, unfortunately, at the discretion of the carrier and out of our control.
As with any issues with our valued customers, we are happy to help advise, guide, or assist in resolving your shipping issue, but please understand that we are not responsible for the carriers’ terms and conditions.
All returns require authorization from a Lovvare Customer Support Representative to be eligible for a refund.
Contact our customer support team by emailing support@Lovvare.com, or messaging our on-site chatbox, for assistance in making a return. Once a Customer Support Representative approves your return, please follow the instructions provided to you. We strongly suggest you keep the original package in which your order arrived to avoid any return shipping issues as a result of improper packaging. Also inside the package, provide your full name, email, and order number in case the package gets damaged in transit.
Important: Return postage and return shipping label is the responsibility of the Customer.
- Return Open, Unused, and Unopened products along with the original invoice (place it inside the box) to ensure proper handling. Returned packages without order numbers cannot be tracked to issue a refund.
- Returns must be received in our offices within 60 days from the delivery date.
- For products that are Used or Empty, only one container will qualify for a 100% refund, per order, per customer.
- Unused and unopened products returned within 60 days of delivery dates will qualify for a full 100% refund and are subject to inspection and approval upon reaching our facility.
- Once returned products have reached our facility and passed inspection, refunds will be processed to the original form of payment within 3 - 5 days of receiving the package. Please allow up to 7-14 days for your financial institutions to process the refund.
- All refunds must be returned via the original payment method (PayPal, Amazon Pay, Credit Cards, etc). Alternatively, we can issue store credit for a future purchase. Refunds will be issued once the items are returned to the address we provide.
- Under no circumstances does any replacement or refund establish a concession by Lovvare. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
Policy Updated and in Effect January 2022
8152 S, Welby Park Dr Ste A, West Jordan, UT 84088, United States
ATTN: Returns, Lovvare
60 Days Money Back Guarantee
What if this product isn't for me? We don't want you to order anything you aren't 100% happy with.
Therefore, we have a 60 Day 100% money-back guarantee so if you aren't thrilled with your order just let us know and we'll refund you without any questions asked.
We are proud to have incredibly loyal customers who love our products and we're confident you will, too. NO matter what, you are covered by our 100% money-back guarantee if you aren't completely satisfied with any of our products.